Thank you for visiting our web site (“the Site”). The purpose of this website is to provide our visitors useful information and allow them to request additional information regarding their moving and storage needs. During this process certain personal information may be collected by us. As a customer service oriented business, Flat Fee Movers, Inc. dba My Moving Guys is committed to respecting the privacy of our visitors and customers. We have created this Privacy Policy with a fundamental respect of your right to privacy. Our guidelines for collecting, protecting and sharing the information you provide us during a visit to our website appear below. Please read this policy before using the site or submitting any personal information. By using the Site, you are accepting the practices described in this Privacy Policy.
This Privacy Policy applies to all of the products, services and websites offered and operated by Flat Fee Movers, Inc. or its subsidiaries or affiliated companies; collectively referred to as Flat Fee Moves, Inc. or “FFMI”. If you link to other web sites, please review the privacy policies posted at those web sites.
Flat Fee Movers, Inc. adheres to the US Safe Harbor Privacy Principles of Notice, Choice, Security, Data Integrity, Access and Enforcement as defined by the U.S. Department of Commerce.
Collection of Information
As an E-commerce web site we collect limited personally identifiable information as needed for the processing of moving or storage quotes, like names, postal addresses, email addresses, etc. (collectively referred to as “PII”). In general, the information you provide, is used for billing and to fulfill your specific requests, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. We do not share, sell, rent or trade PII with third parties for their promotional purposes.
When you do purchase goods and/or services from us, in order to provide our full range of services, we may collect the following types of information:
Information you provide – When you arrange for a service or promotion that requires registration, we ask you for personal information (such as your name, email address and an account password). For certain services, such as our moving or storage programs, we also request credit card or other payment account information, which we maintain in encrypted form on secure servers. We may combine the information you submit under your account with information from other FFMI services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.
Log information – When you access or contact FFMI website, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
User communications – When you send email or other communications to FFMI, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
Affiliated Services on other sites – We offer some of our services on or through other web sites and service providers. Personal information that you provide to those sites and service providers may be sent to FFMI in order to deliver the service. We process such information under this Privacy Policy. The affiliated sites and service providers through which our services are offered may have different privacy practices and we encourage you to read their privacy policies. Third party advertising companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other websites. These companies typically use a cookie or third party web beacon to collect this information. These third party cookies do not collect personally identifiable information.
Use of your Personal Information
FFMI uses the Information in order to make the Site more useful and to respond to your queries, to inform users of new promotions, products and services offered by us, to improve our level of service, and to provide notifications regarding the Site and our products and services as well as to process service orders and deliver the services requested.
FFMI may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. FFMI may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you.
FFMI may occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, providing services or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service they provide.
FFMI does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Personal information collected on this site may be stored and processed in the United States or any other country in which FFMI or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.
Sharing of PII
FFMI only shares personal information with other companies or individuals outside of FFMI in the following limited circumstances:
We may use other trusted third parties to provide various services, such as packing, loading, shipping, delivery, and storage of goods. When, pursuant to the requested services, you utilize any of the services listed above, we will share only that PII which is relevant to the specific services being provided by the third party. This Privacy Policy applies FFMI only. We do not exercise control over the sites or service providers we may be affiliated with or have referred. These other sites and service providers may place their own cookies or other files on your computer, collect data or solicit personal information from you.
FFMI may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:
(a) conform to the edicts of the law or comply with legal process served on FFMI or the site;
(b) protect and defend the rights or property of FFMI, including its Web site; or
(c) act under exigent circumstances to protect the personal safety of users of FFMI or the public.
(d) as permitted by law in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, violation of our intellectual property rights, situations involving potential threats to the physical safety of any person, violations of the Site’s Terms of Use or other agreements, or otherwise as required by law.
Commitment to Data Security
FFMI is committed to protecting the security of your personal information. Your PII collected on our site is securely stored in our databases with limited access located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through 128 bit encryption. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. We use leading encryption technologies to protect your information.We restrict access to your Information to those in our organization who require access in order to provide the Site, information and services to you. We also may share your PII as outlined herein.
Unaffiliated service providers with whom we may subcontract, including website hosting companies, fulfillment companies, payment processing companies, and other third party service providers and their personnel may be granted access to your information based on their need to know basis in order to deliver, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Although the Site has the above security measures in place, we cannot guarantee that such security measures will be sufficient, will not be breached, and that your Information may not be disclosed or otherwise accessed in any unauthorized manner. Certain Information may be transmitted to you by electronic mail. Although it may be illegal to intercept or disclose these messages, these transmissions are not secured.
Emails generated by the Site are for the sole purpose of facilitating your relocation services.
The security of your PII is important to us. When you enter sensitive information (such as bank account information) on this site, we encrypt that information using secure socket layer technology (“SSL”) and secure HTTPS. To learn more about SSL, follow this link: http://www.webopedia.com/TERM/S/SSL.html
We follow generally-accepted industry standards to protect PII submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security.
If you have any questions about security on the Site, you can contact us through this site or at the address listed below.
Data Integrity
FFMI processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.
Updating Your PII
When you use FFMI services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users’ personal information.
In general, you can update, change or delete your PII by accessing the My Account and signing in using your username and password. Once you sign in to the My Account, you can update your PII by following the directions displayed.
If forget your password when signing in to the My Account, there is a link you can click on which will email you a new password. If you forget your username, you need to contact our customer service.
Opt-Out Policy
You may choose to restrict our use of your information by indicating such restrictions in your account when asked. When you provide Information via the Site and if you consent to us contacting you for this purpose, as required by law, we may use the Information to occasionally notify you about special promotional programs and other valuable services we offer. If you prefer that we not contact you in this manner, or want to withdraw your consent, we will promptly remove you from our distribution list at your request.
Please send any such request to the address listed below.
Please note that opting out may cause interruptions in services provided, and/or loss of, relocation benefits provided to you by your employer, as an example, when we are not able to contact you.
Cokie and Tracking Technology
We collect non-personal Information about our website traffic and usage patterns from technology such as Cookies and Web Beacons. Cookies are small text files that help us to personalize the content of the Site. Web Beacons are electronic files used to track your navigation on a website or collection of sites, the completion of transactions, submittal of applications and browsing behavior.
We use cookies and other tracking technology to improve the quality of our service, understand and save your preferences for future visits, to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Google and other Search Engines also use cookies in its advertising services to help advertisers and publishers serve and manage ads across the web. We may set one or more cookies in your browser when you visit a website, including Google sites that use our advertising cookies, and view or click on an ad supported by Google’s advertising services
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are permitted to use the information collected on our behalf to help us conduct and improve our business.
If you prefer, you can choose to turn off all cookies via your browser settings. However, if you turn your cookies off, some of our services may not function properly.
Links to Other Internet Sites
The Site may provide hypertext links to other websites that may contain privacy provisions that are different from those provided herein. We are not responsible for the collection, use or disclosure of information collected through those websites, and we expressly disclaim any and all liability related to such collection, use or disclosure. You are encouraged to read the privacy policies of other websites reached through the use of links from the Site.
Additionally the links may be presented in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality and relevancy of the services and communications we provide in the future.
Online Behavioral Advertising
We use third-party advertising companies to serve ads after your visit to this Site. These companies may use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit http://www.networkadvertising.org/.
Children’s Privacy Protection
The Site does not target children or provide products or services for use by children. We do not knowingly collect Information from persons under 18 years of age. If you are under 18 years of age, you may review the Site only with involvement of a parent or guardian, and you may not use any portion of the Site that would require collection of personal Information from you.
Changes to this Privacy Policy
The effective date of this Privacy Policy is April, 2014. Please note that this Privacy Policy may change from time to time to reflect company, customer feedback, addition of new features and services or change in the legal requirements.
If we decide to change our Privacy Policy and such changes are material, we will post those changes to this Privacy Policy, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this Privacy Statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page Any changes to the Policy Statement will only apply to activities and information on a going forward, not retroactive, basis.
Former Users
Even after you stop using the Site or your permission to use the Site is terminated or ends for any reason, we may continue to use the Information as provided in this Policy, as amended, and in accordance with applicable law.
Mergers and Acquisitions
As we continue to develop, we might sell or buy the assets of similar companies. If FFMI becomes involved in a merger or acquisition we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.
We may share with third parties certain pieces of aggregated, non-personal information, such as the number of moving client who moved to a particular city, for example, or how many clients moved to a Los Angeles in a given year. Such information does not identify you individually.
Privacy Policy Contact Information
If you have any questions, concerns, or comments about our Privacy Policy you may contact us using the information below:
By e-mail: privacy@flat-fee-movers.com
By Phone: (855) 603-6683
By Mail:
Flat Fee Movers, Inc.
7267 E. Slauson Ave.
Commerce, CA 90040
