When choosing a moving company, one of the most important considerations is their cancellation policy.
At My Moving Guys we understand that your situation can change and the need for our services can change with it. This is why we work very hard to offer you the unparalleled flexibility and array of options.
If you need to cancel your order, for any reason, please call us as soon as possible and let us know. We will be happy to cancel your move any time prior to start of work at no charge to you. We will be happy to work with you on re-scheduling of your move, if this is what you would like us to do. Please keep in mind that our schedules are booked on the first come, first serve basis and availability may be limited.
We do ask that you give us as much notice as you possibly can so that we can re-schedule your move to the day you would prefer (based on our current availability), as well as to accommodate other customers who might want your originally scheduled move date and time slot.
If you decide to cancel your move after the work has started, you will be charged for the hours worked to the point of cancellation and the materials used, if any, or a minimum charge fee as stated on the Agreement, whichever is greater.